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- A completely automated Dispatch system with modern GPS-based algorithms to achieve efficient taxi dispatching and best use of call centre agent time.
- Business rules can be configured based on estimated time of pick-up, radial search from the customer location, number of vehicles to be searched etc.
- Automated and intuitive Interactive voice response system
- Sophisticated, powerful in-vehicle devices provide messaging, job bidding and tracking functions.
- Secure with sophisticated encryption algorithms
- Highly customizable with in-built workflow management
- Real-time monitoring and reporting of jobs to allows performance monitoring and informs business
critical decisions.
- Historical information provides useful statistical information for analysis
- Interactive messaging between call centre and drivers
- Complaints and enquiries module helps managers monitor the complaints and enquiries received by the call centre.
- Remote, over-the-air (OTA) management, control and upgrade of in-vehicle devices.
- Flexible administrative features allow authorized personnel to define access rights to different levels of users
- Wide range of reports available as standard can be exported in several industry-standard formats.
- Web-based digital map module with high speed on-screen rendering
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